We appreciate that during this time of uncertainty, you may have questions regarding our stock, order processing and delivery times.
As things stand, we would like to take this opportunity to reassure customers that things are very much business as usual for us, however please be aware that this is subject to change based on any advice and direction given by the relevant authorities.
As you'll be aware, the current outbreak is an evolving situation, but rest assured we are following all of the necessary precautions and advice given by the authorities.
We are currently still operating at a high capacity when it comes to production, so we do not anticipate there being a sudden long-term shortage of flavours/strengths.
Over the past 6 weeks, we've seen an unprecedented demand for our products, the knock on effect of this could be that we see demand outstrip supply in the very short-term.
However, we are still producing and filling our shelves everyday with fresh stock, so any wait for items to come back in stock shouldn't be any longer than usual.
Order Processing & Delivery
Following the ongoing surge in demand for our products, the whole 88Vape team is working flat out to try and maintain the same level of service that you've become accustomed to.
Currently, our staffing levels remain unaffected, however social distancing rules do apply to our warehouse, so this will have an impact on how quickly we can work through orders. But in the event that there are delays to dispatch or delivery, we kindly ask you to please bear with us during this time.
Effective from Monday 15th June, our shipping rates have changed, orders over £15 are now eligible for FREE standard delivery. Please read our delivery update for full details.
You will receive your order but it could be a day or two longer than you expect, so we'd ask for you to give it a couple of extra days before contacting our team with any delivery enquiries.
Once your order leaves our warehouse, we cannot control any delays within Royal Mail due to COVID-19. You can find their service update here. Thank you for your understanding.
Please accept our apologies in advance if there is a slight delay in receiving your order, but we are doing all we can to mitigate this.
As you can imagine, our customer service team are currently dealing with a higher than usual number of enquiries.
Response times are not presently affected but we kindly ask you to refer to our FAQ page in the first instance to see if your query can be answered there.
If not, please contact us via our live chat on the website or through our contact form, and one of the team will get back to you as soon as possible.
But once again, if you do experience any delays in response times, please do bear us - we will help solve your query as soon as we can.
Finally, we'd just like to take this opportunity to say a huge thanks, as always, for your continued support and we wish you, your family and friends all of the best during this difficult time.