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15% Off First Order - Use Code FIRST15
15% Off First Order - Use Code FIRST15

Shipping policy

Stock Take & Easter Holiday

Please note that our annual stock take will be taking place on the 27th/28th March 2024, meaning that no stock can enter or leave our premises on these dates. Once complete, we will enter the Easter Holidays. Therefore, any orders placed over this time will not be processed until after we return from the 2nd April 2024.

Inevitably, there will be some slight delays which we apologise for in advance. So please bear with us during this busy time. We're trying to minimise disruption as much as possible and kindly ask for your patience and understanding during this period.

Shipping / Delivery Information

We offer five different shipping options for our customers in the UK, ranging from Free delivery to next day. We also offer international shipping to Ireland.

For Standard Delivery your order will be dispatched with either Royal Mail or Hermes depending on the following conditions, you'll receive confirmation of which service has been used in your dispatch confirmation email.

  1. Number of items you order
  2. Total weight of your order
  3. Physical dimensions when packed

We aim to dispatch all orders placed before 11:00am on the same day -  orders placed after this will be dispatched the next working day.

Orders placed after 11:00 am on Friday or over the weekend will be processed on the following Monday (excluding Bank Holidays).

United Kingdom

Service Locations Delivery Schedule Cost per Order
Royal Mail England, Wales, Scottish Lowlands 1-3 working days £3.99
Standard Delivery (Evri) England, Wales, Scottish Lowlands 3-5 working days £1.99 or FREE from £15
Premium Delivery (Evri) England, Wales, Scottish Lowlands 2-3 working days £2.99 or FREE from £40
Express Tracked Delivery (DPD) England, Wales, Scottish Lowlands 1-2 working days £4.95 or FREE from £60
Royal Mail Scottish Highlands & Islands 2-3 working days £3.99
Standard Tracked Delivery (Evri) Scottish Highlands & Islands 3-5 working days £7.99 or FREE from £40
Royal Mail Northern Ireland 2-3 working days £3.99
Royal Mail Channel Islands & Isle of Man 3-5 working days £4.99

BFPO

More than 100,000 British service personnel and their families are stationed overseas at any one time. It is very difficult for these people to order goods and access services without a UK address. BFPO Postcode Data enables you to reach all of them and overcome many of the challenges faced by British service personnel and their families when buying online or applying for financial services.

BFPO requires Number, Rank, Name, Sub Unit and Unit details must be entered above the BFPO number. This is analogous to the addressee and property information with a normal address. In the checkout please enter the number as the first name followed by the rank and full name as the last name. The Sub Unit and Unit should be entered as the address, Enter BFPO and the city and finally the BFPO postcode, if you are unsure you can find it by looking up your BFPO number here. The address should look like the below example:

987456321 Col. John Brown
Unit 6, Welsh Guards
BFPO
BF1 1AA

Service Locations Delivery Schedule Cost per Order
Royal Mail BFPO Dispatch within 1 working day of order £3.99 or FREE from £15

International Customers

Please be aware that all international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery, and are the responsibility of the customer. 

We're unable to control any delays or problems with Customs or import officials within the destination countries. Please check your local legislation surrounding the import of nicotine based products before ordering, as we cannot be held responsible for goods that are stopped, delayed or destroyed by customs.

Service Locations Delivery Schedule Cost per Order
Royal Mail International Ireland 3-4 working days £9.99 up to 750g
Royal Mail International Ireland 3-4 working days £12.99 up to 2kg

Free Delivery

For free standard delivery, orders will be dispatched with either Royal Mail or Evri depending on the following conditions, you’ll receive confirmation of which service has been used in your dispatch confirmation email.

  • Number of items you order
  • Total weight of your order
  • Physical dimensions when packed

Standard Delivery (Evri) & Royal Mail

We aim to dispatch all orders placed before 11:00am on the same day, Monday-Friday. Any orders placed after this may not be processed until the following working day. Free delivery is available from £15 to all customers based in the United Kingdom, this excludes the Channel Islands and Isle of Man. Delivery is usually in 3-5 working days, Monday - Friday excluding bank holidays.

Premium Delivery (Evri)

For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after this may not be processed until the following working day. Please ensure that 'Premium Delivery' is selected at checkout before making payment. Free delivery is available from £40 to all customers based in the United Kingdom, this excludes the Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man. Delivery is usually in 2-3 working days, Monday - Friday excluding bank holidays.

Express Tracked Delivery (DPD)

For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after 11:00am Friday will ship the following working day (e.g. Monday). Orders placed over the weekend will be shipped Monday (excluding Bank Holidays). You will receive a tracking code when your order has been dispatched. Free delivery is available from £60 to all customers based in the United Kingdom, this excludes the Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man. Delivery is usually in 1-2 working days, Monday - Friday excluding bank holidays.

Royal Mail International

For same day shipping you will need to place your order by 11:00am, Monday to Friday. Any orders placed after this may not be processed until the following working day. Delivery is usually in 3-5 working days, Monday - Friday excluding bank holidays.

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