How to return an unwanted or faulty product

We understand that from time to time things can go wrong. If you have received an incorrect item or simply changed your mind, we can help you resolve any issues. Please check your delivery against the receipt as soon as possible; do not open any of the items until you are sure your order is correct. 

You no longer want the product.
You can return an unwanted item to us for refund or exchange, provided it is in its original, unused condition.
Just return the product to us within 14 days of receiving your order.

Please let us know your order number and reason for returning prior to sending your products back to us.
The cost of returning the unwanted item to us is your responsibility. We recommend that you send the parcel using a trackable delivery service that insures you for the value of the items. 

I have received the wrong item
We make every effort to ensure that your order is shipped correctly. However, if the item you received is not what you originally ordered, please contact as soon as possible. Ensure the item or items remain unopened and we will resolve the problem for you immediately. 

Damaged or faulty item
In the unlikely event that you receive an item which you consider to be damaged or faulty, then please contact to explain what is wrong with the product.
We will aim to resolve the issue as quickly as possible. 

Replacement or cash refunds
We will send you a replacement product or refund the card or PayPal account you used to pay for your order. You should receive your refund within seven days of the reported issue, although in most cases, it will be sooner. 

Your rights
Our returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit or contact Citizens Advice on 03454 04 05 06. 

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