Update - Order Processing & Delivery
Once your order leaves our warehouse, we cannot control any delays within Royal Mail should their service be affected by COVID-19. You can find their service update here. Thank you for your understanding.
Please accept our apologies in advance if there is a slight delay in receiving your order, but we are doing all we can to mitigate this.
Please read our full update here
Shipping / Delivery information
We offer five different shipping options for our customers in the UK, ranging from Free delivery to next day. We also offer international shipping to Ireland.
For Standard Delivery your order will be dispatched with either Royal Mail or Hermes depending on the following conditions, you'll recieve confimation of which service has been used in your dispatch confimation email.
1. Number of items you order
2. Total weight of your order
3. Physical dimensions when packed
For same day dispatch place your order before 11:00am, orders placed after this will be dispatched the next working day.
Orders placed after 11:00am on Friday or over the weekend will be processed on the following Monday (excluding Bank Holidays).
United Kingdom
| Service | Locations | Delivery Schedule | Cost per Order |
|---|---|---|---|
| Standard Delivery | All of UK | 3-5 days (Mon-Fri, excl Bank Holidays) | FREE - orders over £15 |
| Standard Delivery | All of UK | 3-5 days (Mon-Fri, excl Bank Holidays) | £1.99 - orders under £15 |
| 2nd Class Royal Mail | UK Mainland Only | 3-5 days (Mon-Fri, excl Bank Holidays) | £2.49 - orders under 2kg |
| 2nd Class Royal Mail | UK Mainland Only | 3-5 days (Mon-Fri, excl Bank Holidays) | £2.99 - orders over 2kg |
| Standard Tracked Delivery | UK Mainland Only | 3-3 days (excl weekends/Bank Holidays) | £2.49 - orders under 2kg |
| Standard Tracked Delivery | UK Mainland Only | 3-3 days (excl weekends/Bank Holidays) | £2.99 - orders over 2kg |
| Premium Tracked Delivery | UK Mainland Only | 2-3 days (excl weekends/Bank Holidays) | £2.99 - orders under 2kg |
| Premium Tracked Delivery | UK Mainland Only | 2-3 days (excl weekends/Bank Holidays) | £3.99 - orders over 2kg |
| Express Tracked Delivery | UK Mainland Only | 1-2 days (excl weekends/Bank Holidays) | £4.95 |
| 2nd Class Royal Mail | Scottish Highlands, Northern Ireland and Islands | 3-5 days (excl weekends/Bank Holidays) | £9.99 |
| Standard Tracked Delivery | Scottish Highlands, Northern Ireland and Islands | 3-5 days (excl weekends/Bank Holidays) | £9.99 |
| Express Tracked Delivery | Scottish Highlands, Northern Ireland and Islands | 2-3 days (excl weekends/Bank Holidays) | £25.99 |
| 2nd Class Royal Mail | Channel Islands | 3-5 days (excl weekends/Bank Holidays) | £12.99 |
| Standard Tracked Delivery | Channel Islands | 3-5 days (excl weekends/Bank Holidays) | £12.99 |
| Express Tracked Delivery | Channel Islands | 2-3 days (excl weekends/Bank Holidays) | £25.99 |
BFPO
More than 100,000 British service personnel and their families are stationed overseas at any onetime. It is very difficult for these people to order goods and access services without a UK address. BFPO Postcode Data enables you to reach all of them and overcome many of the challenges facedby British service personnel and their families when buying online or applying for financial services.
BFPO requires Number, Rank, Name, Sub Unit and Unit details must be entered above the BFPO number. This is analogous to addressee and property information with a normal address. In the checkout please enter the number as the first name followed by the rank and full name as the last name. The Sub Unit and Unit should be entered as the address, Enter BFPO and the city and finally the BFPO number as the postcode, example:
987456321 Col. John Brown
Unit 6, Welsh Guards
BFPO
BFPO 15
| Service | Locations | Delivery Schedule | Cost per Order |
|---|---|---|---|
| 2nd Class Royal Mail | BFPO | Dispatch within 1 working day of order | FREE |
| 2nd Class Royal Mail | BFPO | Dispatch within 1 working day of order | £1.99 (orders under £15) |
Europe
| Service | Locations | Delivery Schedule | Order Weight | Cost per Order |
|---|---|---|---|---|
| International Delivery | Ireland | 3-5 days (excl weekends/Bank Holidays) | up to 250g | £12.50 |
| International Delivery | Ireland | 3-5 days (excl weekends/Bank Holidays) | 251g - 1kg | £17.50 |
| International Delivery | Ireland | 3-5 days (excl weekends/Bank Holidays) | 1kg - 2kg | £23.50 |
| International Delivery | Ireland | 3-5 days (excl weekends/Bank Holidays) | 2kg - 3kg | £26.99 |
Free Standard Delivery (Royal Mail 2nd Class)
Free shipping is available on orders £15 and above. For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after this may not be processed until the following working day. Please ensure that 'Free Delivery' is selected at checkout before making payment. This item is not tracked.
Standard Delivery (Royal Mail 2nd Class)
For same day shipping you will need to place your order by11:00am, Monday to Friday. Any orders placed after this may not be processed until the following working day. This item is not tracked.
Free Premium Delivery (Royal Mail 1st Class)
Free premium shipping is available on orders £40 and above. For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after this may not be processed until the following working day. Please ensure that 'Premium Delivery' is selected at checkout before making payment. This item is not tracked.
Premium Delivery (Royal Mail 1st Class)
For same day shipping you will need to place your order by 11:00am, Monday to Friday. Any orders placed after this may not be processed until the following working day. This item is not tracked.
Free Express Delivery (DPD Courier)
Free DPD shipping is available on orders £40 and above for mainland UK. For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after 11:00am Friday will ship the following working day (e.g. Monday). Orders placed over the weekend will be shipped Monday (excluding Bank Holidays). You will receive a tracking code when your order has been dispatched. You can manage your delivery at dpd.co.uk.
Express Delivery (DPD Courier)
For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after 2:30pm Friday will ship the following working day (e.g. Monday). Orders placed over the weekend will be shipped Monday (excluding Bank Holidays). You will receive a tracking code when your order has been dispatched. You can manage your delivery at dpd.co.uk.
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