JANUARY UPDATE
Following an extremely busy end to 2021 and start to the New Year, where courier services were stretched, coupled with the ongoing COVID situation, we're aware that some customers are still waiting for orders to arrive, and for this we can only apologise and thank you for your continued patience. It really is appreciated by the team.
The whole 88Vape team has been working tirelessly since we returned in the New Year to help answer your queries, process your orders and dispatch them as soon as possible.
The volume of orders we're working through is significantly high, resulting in unavoidable delays in terms of dispatch times, but we're doing all we can to mitigate this and are working through your orders as quickly as we possibly can.
We understand the impact that these kind of delays are having on our customers and we're extremely sorry for this, especially when we pride ourselves on quick turnaround times and efficiency. But please bear with us and know that your order will be with you as soon as possible, regardless of when your order was placed.
Please note that once your order leaves our warehouse, we cannot control any delays within the courier network should their service be affected by COVID-19.
Please accept our apologies in advance if there is an additional delay in receiving your order.
Thanks as always for your continued support and patience during these times and we hope to resume our normal dispatch times over the next week or so.
Shipping / Delivery information
Please note that all order processing, dispatch and delivery times stated below are impacted by the update above.
We offer five different shipping options for our customers in the UK, ranging from Free delivery to next day. We also offer international shipping to Ireland.
For Standard Delivery your order will be dispatched with either Royal Mail or Hermes depending on the following conditions, you'll recieve confimation of which service has been used in your dispatch confirmation email.
1. Number of items you order
2. Total weight of your order
3. Physical dimensions when packed
For same day dispatch place your order before 11:00am, orders placed after this will be dispatched the next working day.
Orders placed after 11:00am on Friday or over the weekend will be processed on the following Monday (excluding Bank Holidays).
United Kingdom
| Service | Locations | Delivery Schedule | Cost per Order |
|---|---|---|---|
| Standard Tracked Delivery | UK Mainland Only | 3-5 days (Mon-Fri, excl Bank Holidays) | FREE - orders over £15 |
| Standard Tracked Delivery | UK Mainland Only | 3-5 days (Mon-Fri, excl Bank Holidays) | £1.99 - orders under 2kg |
| Standard Tracked Delivery | UK Mainland Only | 3-5 days (Mon-Fri, excl Bank Holidays) | £2.99 - orders over 2kg |
| Premium Tracked Delivery | UK Mainland Only | 2-3 days (excl weekends/Bank Holidays) | £2.99 - orders under 2kg |
| Premium Tracked Delivery | UK Mainland Only | 2-3 days (excl weekends/Bank Holidays) | £3.99 - orders over 2kg |
| Express Tracked Delivery | UK Mainland Only | 1-2 days (excl weekends/Bank Holidays) | £4.95 |
| Standard Tracked Delivery | Scottish Highlands, Northern Ireland and Islands | 3-5 days (excl weekends/Bank Holidays) | FREE - orders over £40 |
| Standard Tracked Delivery | Scottish Highlands, Northern Ireland and Islands | 3-5 days (excl weekends/Bank Holidays) | £9.99 - orders under £40 |
| Express Tracked Delivery | Scottish Highlands, Northern Ireland and Islands | 2-3 days (excl weekends/Bank Holidays) | £25.99 |
BFPO
More than 100,000 British service personnel and their families are stationed overseas at any onetime. It is very difficult for these people to order goods and access services without a UK address. BFPO Postcode Data enables you to reach all of them and overcome many of the challenges facedby British service personnel and their families when buying online or applying for financial services.
BFPO requires Number, Rank, Name, Sub Unit and Unit details must be entered above the BFPO number. This is analogous to addressee and property information with a normal address. In the checkout please enter the number as the first name followed by the rank and full name as the last name. The Sub Unit and Unit should be entered as the address, Enter BFPO and the city and finally the BFPO number as the postcode, example:
987456321 Col. John Brown
Unit 6, Welsh Guards
BFPO
BFPO 15
| Service | Locations | Delivery Schedule | Cost per Order |
|---|---|---|---|
| 2nd Class Royal Mail | BFPO | Dispatch within 1 working day of order | FREE |
| 2nd Class Royal Mail | BFPO | Dispatch within 1 working day of order | £1.99 (orders under £15) |
Free Standard Delivery/Standard Delivery
Free shipping is available on orders £15 and above. For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after this may not be processed until the following working day. Please ensure that 'Free Delivery' is selected at checkout before making payment. This item is not tracked.
Standard Tracked Delivery/2nd Class Royal Mail
For same day shipping you will need to place your order by11:00am, Monday to Friday. Any orders placed after this may not be processed until the following working day.
Premium Tracked Delivery
Premium tracked delivery is available on orders £40 and above. For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after this may not be processed until the following working day. Please ensure that 'Premium Delivery' is selected at checkout before making payment.
Express Tracked Delivery
Free DPD shipping is available on orders £40 and above for mainland UK. For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after 11:00am Friday will ship the following working day (e.g. Monday). Orders placed over the weekend will be shipped Monday (excluding Bank Holidays). You will receive a tracking code when your order has been dispatched. You can manage your delivery at dpd.co.uk.
