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DELIVERY INFORMATION

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Update: Services during Industrial Action

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take strike action on 13, 20, 25 October 2022.

On these dates, Royal Mail will NOT be offering any services including collections and deliveries. If you're expecting delivery by Royal Mail around these dates please allow an extra couple of days to allow for the strike action.

More information can be found on theRoyal Mail website here - Royal Mail Strike Updates

If your order is urgent we suggest using one of the other shipping methods available during the checkout, if you're happy to wait an extra day or two you can select Royal Mail as usual and your order will be collected on the next working day after the dates listed above.

Shipping / Delivery information

We offer five different shipping options for our customers in the UK, ranging from Free delivery to next day.

For Standard Delivery your order will be dispatched with either Royal Mail or Hermes depending on the following conditions, you'll receive confirmation of which service has been used in your dispatch confirmation email.

1. Number of items you order
2. Total weight of your order
3. Physical dimensions when packed

For same day dispatch place your order before 11:00am, orders placed after this will be dispatched the next working day.

Orders placed after 11:00am on Friday or over the weekend will be processed on the following Monday (excluding Bank Holidays).

United Kingdom

ServiceLocationsDelivery ScheduleCost per Order
Royal MailEngland, Wales, Scottish Lowlands3-5 working days£1.99 or FREE from £15
Standard DeliveryEngland, Wales, Scottish Lowlands3-5 working days£1.99 or FREE from £15
Premium DeliveryEngland, Wales, Scottish Lowlands2-3 working days£2.99 or FREE from £40
Express Tracked DeliveryEngland, Wales, Scottish Lowlands1-2 working days£4.95 or FREE from £60
Express Tracked Delivery - SaturdayEngland, Wales, Scottish LowlandsPlace your order before 11am Friday.£9.95
Royal MailScottish Highlands & Islands3-5 working days£7.99 or FREE over £40
Royal MailNorthern Ireland3-5 working days£3.99 or FREE over £15
Royal MailChannel Islands & Isle of Man3-5 working days£3.99
ServiceLocationsDelivery ScheduleCost per Order
Standard Tracked DeliveryUK Mainland Only3-5 days (Mon-Fri, excl Bank Holidays)FREE - orders over £15
Standard Tracked DeliveryUK Mainland Only3-5 days (Mon-Fri, excl Bank Holidays)£1.99 - orders under 2kg
Standard Tracked DeliveryUK Mainland Only3-5 days (Mon-Fri, excl Bank Holidays)£2.99 - orders over 2kg
Premium Tracked DeliveryUK Mainland Only2-3 days (excl weekends/Bank Holidays)£2.99 - orders under 2kg
Premium Tracked DeliveryUK Mainland Only2-3 days (excl weekends/Bank Holidays)£3.99 - orders over 2kg
Express Tracked DeliveryUK Mainland Only1-2 days (excl weekends/Bank Holidays)£4.95
Standard Tracked DeliveryScottish Highlands,
Northern Ireland and Islands
3-5 days (excl weekends/Bank Holidays)FREE - orders over £40
Standard Tracked DeliveryScottish Highlands,
Northern Ireland and Islands
3-5 days (excl weekends/Bank Holidays)£7.99 - orders under £40
Express Tracked DeliveryScottish Highlands,
Northern Ireland and Islands
2-3 days (excl weekends/Bank Holidays)£25.99

BFPO

More than 100,000 British service personnel and their families are stationed overseas at any onetime. It is very difficult for these people to order goods and access services without a UK address. BFPO Postcode Data enables you to reach all of them and overcome many of the challenges facedby British service personnel and their families when buying online or applying for financial services.

BFPO requires Number, Rank, Name, Sub Unit and Unit details must be entered above the BFPO number. This is analogous to addressee and property information with a normal address. In the checkout please enter the number as the first name followed by the rank and full name as the last name. The Sub Unit and Unit should be entered as the address, Enter BFPO and the city and finally the BFPO number as the postcode, example:

987456321 Col. John Brown
Unit 6, Welsh Guards
BFPO
BFPO 15

ServiceLocationsDelivery ScheduleCost per Order
Royal MailBFPODispatch within 1 working day of order£1.99 or FREE from £15

International Customers

ServiceLocationsDelivery ScheduleCost per Order
Tracked International DeliveryIreland2-3 working days£11.99
Tracked International DeliveryGermany3-5 working days
£9.99
Tracked International DeliveryNetherlands3-4 working days£9.99

Standard Delivery and Royal Mail

For same day shipping you will need to place your order by11:00am, Monday to Friday. Any orders placed after this may not be processed until the following working day. Free delivery is available from £15 to all customers based in the United Kingdom, this excludes the Channel Islands and Isle of Man. Delivery usually in 3-5 working days, Monday - Friday excluding bank holidays.

Premium Delivery

For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after this may not be processed until the following working day. Please ensure that 'Premium Delivery' is selected at checkout before making payment. Free delivery is available from £40 to all customers based in the United Kingdom, this excludes the Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man. Delivery usually in 2-3 working days, Monday - Friday excluding bank holidays.

Express Tracked Delivery

For same day shipping you will need to place your order by 11:00am, Monday to Friday. Orders placed after 11:00am Friday will ship the following working day (e.g. Monday). Orders placed over the weekend will be shipped Monday (excluding Bank Holidays). You will receive a tracking code when your order has been dispatched. Free delivery is available from £60 to all customers based in the United Kingdom, this excludes the Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man. Delivery usually in 1-2 working days, Monday - Friday excluding bank holidays.

Tracked International Delivery

For same day shipping you will need to place your order by11:00am, Monday to Friday. Any orders placed after this may not be processed until the following working day. Delivery times vary by location, please see table above for estimates by location, Monday - Friday excluding bank holidays.

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